Application Support Analyst

Michael Page Technology
14 Apr 2018
19 Apr 2018
Contract Type
Full Time

Responsibility for the operational support of the Application estate

Provide both 2nd and 3rd Line support to customer and technical support team

Works alongside third party service providers and suppliers to ensure a seemless service

Works alongside Application Configuration Specialists to ensure application updates and changes are fully supported

Client Details

The country's largest housing association with 125,000 properties nationwide.

They transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.

They have homes from Newcastle-Upon-Tyne in the North East through to Plymouth in the South West, as well as a high percentage of homes in the capital and work across more than 170 local authorities.


Ensuring provision of management, administration and 2nd Line application support of the application estate

Responding to and resolving incidents and service request in-line with agreed SLAs/OLAs

Service management process improvement and advocacy

Ensuring that all assigned cases on the ITSM system are maintained up to date with progress and resolution details that are meaningful and accurate

Working with Business Support, Technical Support, 3rd parties and customers to provide a seemless service

Assist in acceptance testing of vendor-delivered/team produced changes and updates and liaise with upstream/downstream applications providers

Contribution to proactive Event, Problem, Change, and Configuration management

Working with the Application Configuration Specialist to lifecycle current state and implement future state applications

Proactive identification of risks, and contribution towards the risk/audit management process

Achieve KPIs and SLAs


Demonstrable experience of providing 2nd line application support, responding to and resolving incidents and Service requests in line with agreed SLAs/OLAs

Demonstrable technical application administration experience

Excellent customer service skills

Ability to communicate confidently and clearly to an audience of varying seniority and technical expertise

Demonstrable experience of working in an ITL environment

Demonstrable experience of successfully delivering lifecyle and technical projects

Contribution to service management process improvement and advocacy

Job Offer

5 Application Support Analyst roles, ranging from 3 months to 12 months

Opportunity to develop skills with T-SQL, MS Dynamics AX and housing sector knowledge

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