IT Support Technician

Accord Marketing Ltd
Bognor Regis
14 Apr 2018
16 May 2018
Contract Type
Full Time
IT Support Technician - £19-23,000 PA - Permanent - Selsey (West Sussex)
Working hours: 8am-5pm Monday-Friday (Excluding bank holidays)

Job Description:

My client is looking for an IT Support Technician to join their dynamic and technically capable team responding to first and second line support request via telephone, email, in person and via on-site visits.

*Competitive Salary.
*29 days annual leave (Including banks holidays)
*Company pension.
*On-site parking.
*Employee assistance plans.
*Perk box and discount scheme.
*Use of Company vehicles.

Main Duties:
*Conduct Analysis and implement fixes aiming to restore services to the client as soon as possible, ensure highest levels of communication with clients during and after resolution.
*Liaise with external suppliers, partners and third parties to resolve faults and repair of equipment.
*Carry out site visits and on-site troubleshooting as and when required.
*Promptly respond to inbound support calls, log reported incidents via the helpdesk systems, and accurately record the client details, nature of incident and level of urgency.

*Experience of Server 2012 R2.
*Excellent IT skills and computer literacy.
*Working knowledge of MS Windows and Apple OSX client Operating Systems as well as various desktop apps including MS Office Suite and Adobe Creative Suite.
*Previous experience working in an IT support role or helpdesk environment.
*Previous experience working in a customer service environment.
For more information on this roles please contact Ashleigh Hamilton - Gosport branch.

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