2nd Line Technical Support Engineer

Recruiter
Spring Technology
Location
Leicestershire
Posted
14 Apr 2018
Closes
22 Apr 2018
Contract Type
Permanent
Hours
Full Time
2nd Line Support Engineer -Leicestershire - Permanent

2nd Line, 2nd Line Support, Infrastructure, Firewalls, Servers, Networks, Linux, Windows, VMware, LAN/WAN/WLAN, TCP/IP

Are you a 2nd Line Engineer looking for role where you can be challenged?

Well, I might have the perfect opportunity for you for one of my key clients based in Leicestershire.

I am looking for an extremely talented 1st or 2nd Line Support Engineer who would like the opportunity to join an organisation who can offer truly fantastic development opportunities and a clear career path within their group IT function.

Key responsibilities:

*To offer second line technical and software support for all IT related queries, relating to hardware and software
*To provide technical and administrative support and solutions
*Proactively monitor all IT Infrastructure using the provided monitoring tools
*Effectively and accurately troubleshoot issues
*React to issues raised by the Helpdesk and maintain an accurate history via tools provided.
*Allocate and escalate enquiries as necessary if no immediate resolution is possible
*To ensure that issues are responded to within service level agreed time frames, and that communication levels are maintained at all times
*To communicate professionally and accurately to the IT Team Leader, IT Support Manager and the wider business
*Create and update relevant knowledge basis documentation
*To provide an escalation path for the Helpdesk team, escalating and liaising with suppliers and third parties where necessary.

Key skills:
*Active Directory, Windows 7/10, Office 2010/2013/Office 365
*Network and Server skills - DNS / DHCP, Server 2008 / 2012, GPO.
*Experience of working in a technically diverse organization
*MCSA/MSCE qualifications in areas relevant to the role (desirable)
*ITIL foundation (desirable)

If this sounds like the perfect opportunity please forward over your most up to date CV to ************************ or call ************* for a confidential discussion.

2nd Line, 2nd Line Support, Infrastructure, Firewalls, Servers, Networks, Linux, Windows, VMware, LAN/WAN/WLAN, TCP/IP

2nd Line Support Engineer -Leicestershire - Permanent

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.


This job was originally posted as www.jobsite.co.uk/job/960532125

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