Application Support Engineer

Spring Technology
London (Greater)
14 Apr 2018
22 Apr 2018
Contract Type
Full Time
Application Support Engineer
£40,000 - £50,000 + perm benefits

A leading Sports research organisation is currently looking to recruit an Application Support Engineer who will act as the point of call for all software and hardware related issues and be responsible for monitoring, resolving and escalating when necessary any problems. You will be required to investigate, diagnose and resolve issues while adhering to standard operating procedures, escalating these issues where appropriate to the software development team. As the Application Support Engineer your main primary support will be to clients within the sports betting trading technology.

Key Responsibilities
*Provide support for our web and desktop based applications.
*Monitor production server processes and performance.
*Investigate, log and report software and server issues.
*Liaise with software developers to resolves issues
*Provide accurate and concise reports of daily activity
*Log, assign, escalate and track reported issues using our helpdesk ticketing system.
*Follow up issues/requests with users, providing our clients with excellent customer service

Essential skills
*3+ years of experience supporting bespoke application software, or similar
*Working knowledge of web application infrastructure
*Windows OS experience
*Knowledge of SQL, including writing queries and some basic data manipulation
*MS Office Suite
*Excellent verbal and written communication skills.
*Good organisation and time management.
*Good customer service skills.
*Be able to work as part of a team and independently.

This is a great opportunity to join a growing company, with exciting challenges in a truly unique working environment.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

This job was originally posted as

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