2nd Line Desktop Support

Recruiter
GCS Recruitment Specialists Ltd
Location
London (Greater)
Posted
14 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
Responsibilities

  • Level 2 Deskside support: Diagnose and resolve hardware and software faults as defined in internal SLA agreements. Monitor Service Now queues and work closely with other IT support teams to ensure efficient support levels in line with current SLA. Ensure customers are kept updated on the progress of their call.
  • The installation and configuration of new equipment and software. Upgrade and rebuild existing systems using standard build process.
  • Moves and Changes: Ad hoc and Planned relocations of IT equipment
  • The ongoing update of additions, deletions and movement of IT equipment asset registers for Hardware and Mobile Devices.
  • To carry out any other reasonable instruction as directed by the UK Deskside Support Lead.

Manual Handling

Medium levels of manual handling have been identified for this role

Use Of Computer

This role requires high levels of computer use

Personal

Candidates must be of smart appearance, be well organised, work well as part of a team, have good interpersonal skills, be able to work under pressure, be able to work under their own initiative, be committed to providing excellent customer service, have a pro-active approach to their work and prioritise calls accordingly. A clean Driving License desirable as travel to other locations maybe required.

Technical

Must be proficient in the following:

  • Supporting Microsoft Windows 7, Windows 10
  • Mobile Device Configuration and Support of Android/IOS devices
  • Supporting Microsoft Office 365 and Skype for Business Client installations
  • Supporting Computers in a MS Active Directory Environment
  • Building and Configuring Computers using Microsoft SCCM 2012
  • Supporting and Configuring Hewlett Packard and Dell Desktops and Laptops
  • Support and configuring Hewlett Packard Printers and Multi-Functional Devices
  • Support of PC peripherals

Desirable

  • Support of Apple Macintosh Computers and OSX
  • Casper JSS

Experience of working in a similar environment.


This job was originally posted as www.jobsite.co.uk/job/960531511

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