IT Helpdesk

Reality Recruitment
14 Apr 2018
16 May 2018
Contract Type
Full Time

IT Support/Helpdesk



Reality Recruitment are looking for a IT Support analyst to join a major clothing brand based in Bournemouth. Based in the companies head office you will be part of a large IT team providing support to all company locations and assist in the maintenance and operation of the network.

As a IT Support analyst your day to day duties will include:

  • Act as first point of contact for support requests received into the helpdesk.
  • Manage calls and support requests received via the IT department
  • Log all incoming incidents/requests on the IT helpdesk accurately and ensure sufficient information is recorded
  • Resolve incident if appropriate or escalate to the relevant internal or external person
  • Provide support to users within our retail stores. This includes the operation of all aspects of the till systems and general IT requirements
  • Manage and create users within Active Directory, Exchange server and other Animal systems
  • Complete tasks defined in the department's daily, weekly and monthly job lists
  • Ensure backups are consistent and valid
  • Ensure anti-virus and spam monitoring software is updating and current
  • Monitor servers and provide regular health checks
  • Install, configure and update software applications used by the business including desktop operating systems
  • Administer the company phone system
  • Check all log files across the companies systems and ensure errors are resolved. Escalate errors where appropriate
  • Ensure that the asset register is correctly maintained and valid at all times
  • Experience of administering a Vmware environment
  • SQL server including basic query writing
  • MS Exchange 2010

If you have a passion for technology and want a company to develop your career in then this will be perfect for you.

This job was originally posted as

Similar jobs

Similar jobs