Application Support Analyst

Easton Haines Limited
Newport (Casnewydd)
14 Apr 2018
22 Apr 2018
Contract Type
Full Time

Application Support Analyst

About the Job

The Application Support Analyst will be responsible for the investigation and management of BAU problems and incidents raised by my client's operational business areas within the Application Support Team.

Application Support operates as the second line behind the Service Desk and operates primarily as software systems support. The team interfaces between business and technical departments throughout the lifecycle of the incident or problem, this includes initial investigation and categorisation of the problem. Creating an initial work around, documenting the problem, managing the problem through software development testing and full implementation and validation within the business.

Due to the nature of the role and the work involved, flexibile working is required. My client currently operates 7.00 am - 7.00 pm cover for Support Teams with an average of 7.5 hours worked between these times.

About the Candidate

The Application Support Analyst will be ITIL accredited with strong service desk support experience, proficient in SQL and a background in IT Systems Support. You should have experience of Incident Management, Systems Analysis and be able to interpret and construct complex data models.

Any of the following would be advantageous: Business Analysis training (ideally accredited with BCS/ISEB or equivalent Business Analysis qualification), experience of working within Financial Services, experience in Microsoft Office applications, an understanding of software testing (the execution of user acceptance or system test script), understanding of project approaches (i.e. Waterfall, Agile or Iterative, knowledge of IBI iSeries.

The Company
My client is a leading Software and Business Solutions organisation with over 750 staff across their offices in the UK, Australia and New Zealand. They are a dynamic, growing business with a vision to be the leading provider of software and third party servicing to the financial services and insurance sector.

In return you will receive a salary of between £26,000 - £35,000, profit related bonus scheme, 24 days annual leave (rising to a maximum of 30) and life assurance of four times your salary. On completion of the probationary period you can join the group pension plan and obtain up to a 6% match contribution into your pension plan. Access to private medical cover is also available and a flexible benefits scheme can also be enjoyed.

What's in it for you?

Join a growing company at the cutting edge of software and business services
Enormous career potential - the company is growing year on year
My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees
Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development

Please send your CV via the link provided or direct to me. Alternatively for further information please call me on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

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