Pegasus Support Analyst / Pegasus Application Support

Recruiter
Dome Recruitment Limited
Location
Manchester
Posted
14 Apr 2018
Closes
16 May 2018
Contract Type
Permanent
Hours
Full Time

Pegasus Support Analyst / Pegasus Application Support - £30-33k + benefits - Manchester

The Role

As a Pegasus Support Analyst you will be responsible for ensuring all support incidents are responded to and resolved accurately and punctually; responding promptly and professionally at all times to prospects, clients and fellow team member’s as well ensuring any billable hours are logged accurately and punctually.

Reporting to the Project Managers and Applications Managing Consultants, the key responsibilities/accountabilities for the role will be as follows:

  • Client Support
    • o Support clients at all levels both remotely and via telephone.
    • o Resolution of support incidents in a timely manner and to the client’s satisfaction

  • Professional Development
    • o Stay current on product releases and new technologies related to your field of expertise.
    • o Develop personal skills to efficiently and effectively work individually and as a member of the team.
    • o Participate in company sponsored training to further develop your technical skills.

  • o Develop personal skills to efficiently and effectively work individually and as a member of the team.
  • o Participate in company sponsored training to further develop your technical skills.

  • Support
    • o Support end users at all levels both remotely and face to face.

Background, Experience and Skills

The Ideal candidate will have/be able to demonstrate the following competencies:

  • Application Maintenance
    • o Evaluates viability of possible enhancements; Considers long-term impact of alternatives; Demonstrates skill at implementing enhancements; Identifies and fixes bugs; Provides ongoing support for application.

  • Business Ethics
    • o Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.

  • Communications
    • o Asks appropriate questions, listens, and confirms for clarification; Effectively and persuasively communicates with others; Selects and uses appropriate communication methods; Expresses thoughts in an organised, concise, persuasive manner.

  • Job Knowledge
    • o Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to other jobs; Uses resources effectively.

  • Planning and Organising
    • o Prioritises and plans work activities; Uses time efficiently; Plans for additional resources; Integrates changes smoothly; Sets goals and objectives; Works in an organised manner.

  • Programming
    • o Demonstrates mastery of development tools; Interprets programming specifications; Writes efficient, clear, readable and reusable code; Produces quality

  • System Configuration
    • o Demonstrates mastery in Visual FoxPro

Education

  • o Good understanding of Accounting Functions and ideally hold Pegasus accreditations.
  • Language Skills
  • o Ability to read, analyse, and interpret, professional journals, technical procedures. Ability to write reports, procedure manuals using appropriate language. Ability to effectively present information and respond to questions from managers, prospects and clients
  • Reasoning Skills
    • o The ability to solve practical problems and deal with a variety of variables in situations where only limited standardisation exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  • Computer Skills

The top candidate must have most of the following technical experience.

Microsoft

  • Office

Access, Excel, Word

Development

  • Visual Foxpro

Pegasus

  • Opera 3 and Opera II
  • CIS
  • XRL (Infor Q &A)
  • WebEx

Pegasus Support Analyst / Pegasus Application Support - £30-33k + benefits - Manchester


This job was originally posted as www.jobsite.co.uk/job/960526952

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