Service Desk Engineer

Expiring today

Michael Page Technology
14 Apr 2018
19 Apr 2018
Contract Type
Full Time

Working as an Service Desk Engineer for a global FMCG firm. The candidate will be providing IT Support to all UK users and will have the chance to work on IT projects.

Client Details

My client are a global FMCG firm who are looking to grow their IT Team based in Basingstoke. We are looking for a candidate who is willing to be part of a small IT Support team. The candidate will be exposed to many technologies and will have the scope to grow their hands on technical knowledge and progress in their IT Career.


Service Desk Engineer:

  • To provide IT support & preventative maintenance for the office
  • To manage calls and tickets detailing progress on each task for both the end user and other team members.
  • Communicate with all relevant parties affected by any task in a timely, professional manner.
  • Ensure that IT issues & faults are properly reported to the IT team and resolved in the shortest possible time
  • Ensuring the smooth running of all IT & communications systems
  • Resolve complex hardware/software issues
  • Support Office 365, Exchange and SharePoint
  • Provide support for MS Office 2013 & 2016
  • VIP Support

Key Responsibilities

  • 1st & 2nd line Hands on IT Support and problem management
  • Windows Server, Windows 10, Active Directory, Office 365, Exchange Online and SharePoint
  • Networking skills (DNS,DHCP,TCP/IP, Firewalls, Switches, VPN, Wi-Fi)
  • Excellent diagnostic and troubleshooting
  • Comfortable working with all levels of staff
  • Working with multiple suppliers and service providers


Service Desk Engineer:

  • Experienced in working in an ITIL framework
  • Able to provide excellent Customer Service to users
  • Has worked in IT Support before

Job Offer

IT Support Engineer

£22,000 - £28,000 + Benefits

Ideally candidates who can travel to Basingstoke

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