Helpdesk Support Analyst
We need a talented Helpdesk Support Analyst for this Bromley based organisation. This helpdesk support job is on a rolling monthly contract, likely to be for a minimum 3 months.
You will be taking 1st Line Helpdesk support calls from users and logging the incidents in their helpdesk application. You are responsible for resolving a large proportion of the helpdesk calls logged and where appropriate passing the calls on to the relevant technical support teams.
The right person for this Helpdesk Support job is likely to have a good mix of:
* Strong understanding of ITIL
* Good Customer Service skills
* Excellent telephone manner
* Citrix experience (from a support perspective, not server side)
* MS OS and Office products
* Good team player
* Experience of working on a Helpdesk
This helpdesk support job is on a rolling monthly contract, likely to be for a minimum 3 months
To discuss this role in detail please send your CV to Chloe Hamilton at Remit Resources ASAP. We have a sole agency agreement with this company and they need to interview and make an offer to the right person ASAP.
This job was originally posted as www.jobsite.co.uk/job/960526822