Helpdesk Analyst/Desktop Analyst - 1st Line

Spring Technology
London (Greater)
14 Apr 2018
16 May 2018
Contract Type
Full Time
My client is a leading pubic health body in the city of London are currently recruiting a Desktop Support Analyst for an initial three month contract.

Role Profile

Liaise with the IT team & IT Support Group and Corporate IT support teams.

*Receives and logs requests for support from service desk, other service delivery staff and/or users.

*Monitors progress of requests for support, keeps all parties are informed and takes action to minimise delays

*Carries out routine configuration/installation and reconfiguration of hardware and software.

*Install and commission desk-top systems and routine upgrades.

*Provides information on updates, known errors, changes in availability, new facilities, etc.

*Assists users to make more effective use of desk-top systems, products and services, making initial diagnosis of problems and advising known solutions where applicable.

*Monitors, logs and reports on actual service provided as compared to that required by SLAs

*Documents all work using the required standards, methods and tools

Required Knowledge and Skill

Knowledge of these systems (preferred):
*ServiceNow or other ITSM tool
*ITIL best practice
*Meeting room equipment such as VC's
*Lync/Skype for Business
*HP/Dell PCs
*Windows 7/10, Office 2013/16, AutoCAD and/or other design packages
*Excellent customer service skills
*Strong troubleshooting skills
*Ability to learn new technology and applications
*Solid written and verbal communication skills
*Strong time management skills

please contact me for further information on this role

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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