infrastructure Support Engineer

Spring Technology
London (Greater)
14 Apr 2018
22 Apr 2018
Contract Type
Full Time
my client are a leading name within the financial services world , due to current growth they are currently recruiting a infrastructure Support Engineer to be based within there London office

the are now looking for an IT Support Engineer the role requires a reliable, confident and pro-active person, whom also understand the importance of confidentiality and discretion. This role supports the end user IT and telecommunications needs of the London based staff .

You will be responsible for the day to day support of a current population of around 100 IT users, associated applications and liaison with IT vendors and other IT functions who provide services for the London teams.

Job Description:

Risk analysis and DR planning and procedures with regards the businesses you support.

Perform basic troubleshooting and diagnosis for issues using technical resources and monitoring tools available.

Take ownership to investigate and troubleshoot issues, including tracing root causes, fixes and prevent a reoccurrence.

Produce new and maintenance of existing documentation.

Proactive housekeeping procedures.

Respond to outages and other service-related activities.

Key Responsibilities:

Be the first point of contact for all IT and telecommunications requests and issues raised by the staff and visitors either face to face or by logging on remotely depending on the type of request/issue.

Provisioning of new users with agreed IT and telecommunications equipment.

Creation of both Active Directory and email accounts.

Build robust processes for maintaining a secure environment by use of patch management tools.

End user software / application support and troubleshooting, this includes but is not restricted to client operating systems, Microsoft Office products, banking applications, Intranet and and other 3rd party software.

Network support and troubleshooting, this included cabling, switches and WAN connectivity.

Experience Required

Experience of Microsoft products.

General IT support with an appreciation of end to end process and infrastructure involved in a company using enterprise IT.

Exposure to an IT service desk or IT support team with demonstrable and successful outcomes.

Experience of IT service management and support.

Troubleshooting of back office infrastructure such as Active Directory and Email (exchange, O365).

Ability to plan and manage software upgrades and migrations from older platforms.

Ability to assist in ensuring all IT related legislation and licensing laws are adhered to.

Ability to assess and evaluate new products that may be of use, or enhance the business systems.

Ability to provide input to accounting function for budgeting and actuals reporting.

Third party supplier management and monitoring of services delivered. Must demonstrate accountability, sound decision making, priority setting and analytical thoroughness.

Problem Solving and Analysis.

Customer focused, business priority driven.

Comprehensive knowledge of information systems technology, including network and telecommunications, security, and IT best practices (ITIL).

please contact me for further information on this exciting role

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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