Senior Microsoft Consultant - Azure, Office 365, IAAS

Ultima Business Solutions Ltd
14 Apr 2018
22 Apr 2018
Contract Type
Full Time

Senior Microsoft Consultant - Azure, Office 365, IAAS

Reading - 6 Month contract

This is a day role based out of Ultima’s state of the art Technical Centre in Reading. Ultima provides a fully Managed Service/helpdesk for many of its customers including monitoring, managing and hosting of customers Networking Infrastructure, VPNS and Firewalls. Having achieved ISO27001 certification for our TSC in 2007 we adhere to strict security measures.

This role involves front line customer contact. You will be a point of contact for our customer base via telephone or e-mail. An excellent telephone manner is, therefore, essential and good written and spoken English is critical.

To work as part of this team you need to be self-motivated and disciplined about following procedures. You will have a service attitude and good analytical, listening and problem solving skills. You will need experience in dealing with all levels of end user up to director level.

This is a day shift role, however, you will be required to provide holiday/sickness cover for the team and this may require OOH work. The day shift can vary depending on operational needs between the hours of 7am to 7pm


  • Responsible for logging, escalation and complete ownership of a customer’s technical issue.
  • Challenge alerts to ensure they are technically and professionally dealt with
  • Supporting managers with customer escalations
  • Management of all Mailboxes as required
  • Support and manage the progress of chasing tickets
  • Monitor What’s Up and NetIQ as required
  • Provide training/mentoring for new starters and other team members

Skills / experience:

  • Exposure to perimeter Security products in the working environment is desirable
  • IP/Routing/VPN Connectivity
  • Cisco/Checkpoint
  • Basic Microsoft Windows server
  • Basic Citrix/Xenapp devices
  • As customer site visits maybe necessary from time to time, a clean driving licence is preferable.

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