Triage/Incident Manager (DevOps), London

Annapurna HR Ltd
London (Greater)
14 Apr 2018
22 Apr 2018
Contract Type
Full Time

Triage/Incident Manager (DevOps), London

My global client is a well-recognised and loved brand who is currently recruiting for a Triage Manager to join their new digital team based in London. The successful Triage Manager will be working on incidents with responsibility for identify and then either resolving immediately or managing the resolution of problems called in. You will work closely with both the IT, business and product teams to spot problems and resolve issues in a DevOps environment. You will enjoy working in a busy global environment where attention to detail and strong analytical skills are required to identify the root cause of problems.

The best suited Triage/Incident Manager for the role will have:

  • Previous experience working in a technical support management environment.
  • Strong knowledge of JIRA & Confluence, as well as other issue-reporting systems.
  • Exposure to working with hosted productivity and communications applications, like GoToMeeting and Skype for Business.
  • Passion about DevOps and working with agile methodologies, ideally with experience working in a Scrum environment before.
  • A strong eye for detail and analytical skills along with excellent organisation.
  • Service orientated approach to work, with a passion for problem solving and managing projects through to completion.

This is a fantastic opportunity to join a forward thinking and ambitious team in an exciting new position. There are excellent career development opportunities as well as the chance to work with the latest technology.

If this opportunity sounds of interest to you then please send through your CV for consideration for the role. For more information on the opportunity please contact Jessica Rippin (************************) or Thomas Hubbard (*************************) or call **************

Role: Triage/Incident Manager

Location: London

Salary: £Excellent

Annapurna IT are acting as an employment agency with regards to this vacancy. For the latest news, events and blogs about Technology Transformation please visit the Business Transformation Network: *********.

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