U​X/Technical Writer

Recruiter
Ocado
Location
Hatfield
Posted
15 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Ocado is a pioneering online grocery delivery service that is revolutionising the way people shop for food. Unlike old-fashioned supermarkets, we don't rely upon a network of large chain superstores, but on a 'centralised distribution' business model. We depend on innovative technology-driven solutions to deliver our world class service. We're still growing fast, so we're on the lookout for people with extraordinary drive, passion and talent to help keep us moving forward at a pace.

About the role:
We're looking for a seasoned UX/technical writer to join our Copy team. Collaborating with UX and mobile developers, you’ll ensure that all our functional web copy and technical content – existing and new – meets web usability standards, is optimised for search engines and is consistent with company brand guidelines. You'll also pitch in with general marketing and information copy from time to time. You must be self-motivated, flexible and able to balance multiple projects with competing (and often changing) deadlines without blowing steam out of your ears. Being confident, thick-skinned and diplomatic will go a long way too.

Experience
- You must have previous experience writing technical web content (UX/UI writing experience rather than user manuals or documentation, please).
- You must be able to create concise, accessible, understandable, creative, snappy web content, including FAQs.
- You must have B2C writing experience.
- Must be able to translate something that the needs of the business into something that meets the needs of the customer.
- Must be able to cut through "kitchen sink" copy requests.
- If you can also turn your hand to non-technical (ie marketing or advertising) copy, that would be a nice extra.
- Experience with XML editors, text editors and content management systems.
- Demonstrate a working knowledge of current user experience best practice.
- Excellent verbal and written communication skills.
- Laser-eyed spelling and proofing skills.

Skills
- You must be a creative problem solver.
- You'll need excellent collaboration skills.
- Able to work both independently and in a team environment.
- Good communication skills.
- Organised and able to manage multiple projects with competing deadlines.
- Self-motivated and responsible.
- Strong analytical skills.
- Able to gather and implement feedback.

Benefits
- Pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme
- Income Protection
- 23 days holiday, increasing to 25 with 3 years’ service

Equal Opportunity Employer
Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status

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