Service Delivery Manager

International Career Master Ltd
06 Apr 2018
14 May 2018
Contract Type
Full Time
Service Delivery Manager

Market leading business with circa 30 years of continued growth.

We are looking for a highly driven and motivated Service Delivery Manager to join our expanding team based in West London. You will have a transport background and ideally have worked with drivers as you will be jointly responsible for a fleet of more than 60 and staff of between 26-42 . You will be planning schedules and route planning and will be required to have the abilities to use systems such as route optimisation and telematics. You will conduct regular performance appraisals for your team, identifying any outstanding performance or training needs to ensure they deliver a best in class service to every customer, every time. You will be responsible for the delivery team and handle any issues they may face; they will report directly to you daily. Our client is looking for someone who will take every opportunity to improve service delivery and raise our standards even higher.

The Ideal candidate will be both a strong communicator and facilitator, able to lead and develop a team of drivers, manage contract budgets profitably and cost reduction effectively. Responsible for liaising with the business leaders to ensure that core services are delivered in accordance with SLAs and KPIs. As a Service Delivery Manager, you will work across 3 different shift patterns including weekend work on a rota basis.

Shifts work on a rolling rotation

You will do 1 week 5am starts + 9 hours

1 week 11am start + 9 hours

I week 12pm starts + 9 hours

Sunday- Thursday and

Tuesday- Saturday

If you work on a Saturday- If you work on a 5am start you will probably finish at 12, if you start at 11, you will be finished at 3pm. And if you work on Sunday- you can work from home and and will only work for 3 hours max.

So, if you are a talented Service Delivery Manager who is wants to join a rapidly growing business apply now!

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