Head of Quality Control

Recruiter
Crisp Thinking
Location
Leeds
Posted
06 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Help us deliver outstanding service protecting the biggest Global Brands from risks of Social Media.

Crisp is on a lookout for Head of Quality Control to help us improve our service delivery for our customer base.

As the Head of Quality Control you will be reviewing service delivery and internal requirements and make sure they are consistent and in line with customer needs.

Committed to improving business performance, you will make sure the services we deliver are meeting standards and customer expectations.

You will identify service delivery improvements and will be responsible for measuring the success of the change. You will make sure to prioritise activities and make the best use of your team, working with service delivery team to implement the changes with minimal impact on business operations.

You will also be responsible for devising and establishing company's quality procedures setting standards. This will include management of the quality assurance team and driving continuous improvement in quality for the whole business.

REQUIREMENTS

• The successful candidate will have experience of working in technology-
led environment, with a real focus on service delivery and experience in
applying QC across whole product lifecycle from specking to post
delivery
• Strong knowledge of SQL
• At least 5 years experience in Customer Service Delivery Quality control
role managing a team working for a high tech company where the
product design involves software
• Analytical
• Good communication skills
• Problem-solving
• Organisational and planning skills

BENEFITS

25 days holiday + Bank Holidays
Critical Illness and life insurance cover
Healthcare Cash Plan
Childcare vouchers
Fruit on Mondays
Breakfast or beer and pizza on Fridays!

About Crisp:

Crisp Thinking’s mission is to protect Global Brands, children and social platforms from Social Media risk. At Crisp we believe that everyone should be safe from unwanted User Generated Content online. We are a high growth company that already works with and protects the world’s biggest brands and social platforms.

Crisp comprises hundreds of expert consultants in linguistics, moderation, psychology, data protection, law and regulation supported by world leading proprietary software and empowered by knowledge and expertise to intervene decisively to protect brands from social media risks in minutes, 24/7 across the globe.

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post

Similar jobs

Similar jobs