Credit Controller - 6 month FTC

06 Apr 2018
21 Apr 2018
Contract Type
Full Time

Our Asset Services team work with our clients to maximise commercial real estate value by aligning building operational performance with broader business objectives. By tailoring our property management efforts to our client’s goals, we are able to anticipate needs and deal with issues long before they become problems.

Real Estate Accounting Services are the growing property & fund accounting team, based in Glasgow. REAS support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge.

The purpose of this role is to manage a portfolio of clients to ensure the collection of all outstanding charges within the agreed lease terms whilst maintaining a high level of customer service to both our clients and tenants.

Key Responsibilities

  • Collection of all outstanding charges within lease terms and internal/external SLA’s
  • Reduce aged debt through pro-active collection techniques
  • Minimise risk across allocated portfolios through regular review and arrears management
  • Attend both face to face and over the phone meetings with Property Managers/Surveyors to review client portfolios
  • Manage queries to resolution through investigation, reconciliation and escalation
  • Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
  • Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
  • Produce reports for Clients when requested
  • Manage payment plans/Hardship accounts
  • Recommend bad debt write offs and create bad debt provisions
  • Assist cashiering team with allocation of monies and maintenance of accounts
Person Specification/Requirements
  • Previous experience working within a busy Credit Control function or strong call centre exprience
  • Good understanding of credit control procedures and techniques
  • Knowledge of legal proceedings
  • Excellent interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
  • Strong verbal and written communication
  • High degree of time management and initiative
  • Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
  • Accurate and exceptional attention to detail
  • A professional demeanour and an ability to negotiate effectively with clients
  • Ability to achieve targets and strive for continual improvement
  • IT literate and ability to pick up new systems
  • Ability to work under own initiative in a busy environment
  • Property knowledge would be advantageous
  • Experience of working in high transactional and fasted paced environment

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