IT Trainee/1st Line

Michael Page Technology
06 Apr 2018
14 May 2018
Contract Type
Full Time

IT Help desk Technician / IT Help desk / IT Support / 1st Line / Windows / Microsoft / Exchange / Vista / XP / Windows 10 / Virtualisaton / Networking / Mobile Device Management / Oldham

Opportunity for an IT help desk technician to join a market-leading organisation based in Oldham.

Client Details

A market-leading organisation based in Oldham, looking to grow their IT function to help with upcoming project demands.


Key responsibilities for this role include:

  • Responding to help desk calls in a timely and professional manor.
  • Answering phone calls, emails etc.
  • Troubleshooting and setup of the internal Microsoft stack.
  • Completion of daily tasks and assigned tasks in a timely manner.
  • Escalating issues to colleagues and 3rd parties.
  • Basic user administration (setting up users password resets etc.).
  • Follow company polices and procedures.
  • General administration tasks (updating records, placing orders, updating documentation).


The successful candidate will be able to demonstrate the following:

  • The ability to work as part of a team.
  • A polite and professional manner.
  • A logical, methodical and proactive approach.
  • Excellent verbal and written communication (including telephone manner).
  • Flexibility to react quickly, reschedule and prioritise workload.
  • Ability to troubleshoot and support Windows operating systems.
  • Ability to troubleshoot and support Microsoft office.
  • Ability to troubleshoot basic hardware issues.
  • Understanding of basic networking.
  • Eager to learn new skills.

Job Offer

A competitive basic salary of £20,000-£23,000 + benefits

This job was originally posted as

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