Client Support

Purple Cubed
London (Greater)
06 Apr 2018
20 Apr 2018
Contract Type
Full Time
Client Support

Location: London, W1T 7NY
Salary: Up to £22,000 DOE
Contract: Full time, permanent.

We're on a mission to show the world how engaged, happy people are central to business success. Recognised as an inspirational place to work, Purple Cubed are seeking a pro-active and enthusiastic individual to join our Client Support team.

We offer expertise and tools for well-known brands that want to improve business results and growth through harnessing the power of their people (think Yo!, Hamleys, The Ivy Collection and some of the world's best five star hotels...). Our approach is contemporary, pragmatic and strategic, which has given us a strong track record of positioning businesses as amazing places to work, thus helping them overcome the people and delivery challenges they face.

If you're up for a challenge, here's the deal:

- We'll give you freedom (within a framework); an exciting challenge and the opportunity to make a real contribution in a fast-paced environment from day one
- You'll help us grow the company
- We'll offer you progression towards your full potential
- We'll welcome you into a great environment; we practice what we preach and live our values
- You'll stand out from the crowd, as: positive, self-sufficient, decisive and responsible

Working in the Project and Delivery team you'll:

- Have responsibility for, and be confident in answering the phone along with incoming helpdesk queries via email, ensuring all are responded to within our agreed SLA
- Support existing clients to unleash the full potential of our tech whilst delivering top class customer service
- Test online forms and systems to ensure they match specification and work correctly
- Configure, maintain and support Talent Toolbox systems, ensuring they run smoothly on a day to day basis
- Work with the project team to gather information from clients, updating systems as necessary
- Work with JIRA to provide Project Managers with launch dates whilst keeping cards and boards up to date

In return for working in one of the best environments anywhere, you'll:

- Have some previous work experience
- Be a resilient, pro-active individual who can deliver on the detail
- Be flexible, with excellent communication skills and the ability to work on your own as well as part of a team
- Have strong planning, prioritisation and organisational skills
- As well as excellent communication skills and computer literacy
- Thrive in a fast-paced small business, take responsibility and get the job done without a fuss

To apply you'll need to send 10 bullet point reasons why you're 'the one', plus a one-page CV with salary expectations

We look forward to hearing from you

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