Operations Assistant Manager

Recruiter
Uncle Buck
Location
Kent
Posted
12 Apr 2018
Closes
22 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Operations Assistant Manager Purpose The Operations Assistant Manager is responsible for the overall performance of the Operations Department through managing eam of up to approximately 30 Customer Account Managers, 9 Recovery Agents and Litigation Specialists. This includes managing the workload and having overall responsibility for their support and development (in conjunction with the Learning & Development team). Duties & responsibilities Create and foster a high performing culture, delivering a best in class customer experience in line with Uncle Buck’s Core Values, Policies and Processes. Support the operational systems, processes and policies in support of organisations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Regular meetings with Operations Manager around planning and performance. Effective Management of direct reports. Manage functions and dialler strategy. Increase the effectiveness and efficiency of Customer Services, Collections and Underwriting through improvements to each function as well as coordination and communication between functions. Drive initiatives in the management team and organizationally that contribute to long-term operational excellence. Liaise with Learning and Development Manager to identify and assess training and development needs of the department. To conduct 1-2-1 performance reviews, quarterly appraisals and where appropriate, implement performance improvement plans in line with the department’s training policy. Manage staff development, ensuring staff are effectively trained and monitored to ensure competency is maintained. Day to day management of department activities and workflow, manage shift patterns, deal with attendance and disciplinary issues and report on performance against KPI’s and department targets. Company Registration Number: OC356091 Registered Office: Building 707 Churchill Way, Biggin Hill Airport, Westerham, Kent TN16 1BN

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