Electrical Service Engineer - Tower Cranes

I and M Consulting
London (Greater)
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Electrical Service Engineer - Tower Cranes

To be considered for the following role, you must have an electrical qualification and experience on working with Tower cranes.

Job Title: Service Engineer - Tower Cranes

Reports to: After Sales Manager


The role contributes to the success of the company by carrying out effective maintenance erection/dismantling and repair work on equipment out at customer premises or on site and in the depots, ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

To ensure compliance with the Company’s Health & Safety Policy, Environmental Policy and Quality system

Key responsibilities and accountabilities, includes but not limited to:-

• Carry out, servicing, assembly, inspection and repair of machinery and equipment at customer premises or on site or if required at the appropriate depot
• Diagnose specific fault issues and action appropriately
• Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling
• Ensure all service information is read, understood and filed
• Correctly file all service manuals and that they are consistently updated
• Undertake all work strictly in compliance with manufacturer guidelines and recommendations
• Escalates the appropriate action in relation to broken or damaged company equipment
• Develops an effective working relationship with the support team at the depot and can support others where required
• Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
• Develops outstanding rapport and relationships with all customers
• Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs
• Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in an condition that satisfies the customer
• Works in accordance with the company quality assurance guidelines
• Is able to effectively contribute in recognising and improving work processes so as to drive greater efficiency
• Ensures that self-image is a key contributor to promoting company business, and maintains both personal image and vehicle condition and cleanliness to an exceptional standard at all times
• Uses initiative and optimises down times to pay courtesy visits to customers
• Proactively seeks new opportunities to develop personal skills and looks at opportunities out in the field
• Any other duty as required by management commensurate with the post.

Excellent package including a Competitive salary, and the benefits are listed below:-

• Holiday = 20 days per year, plus 3 days given to cover Christmas shutdown aa well as bank / public holidays
• Pension scheme – employees are asked to contribute a minimum of 2.15%; the Company contributes a fixed amount of 4.85% and once the employee has joined the pension scheme (eligible after 3 months service) they also receive Life Cover (4 x P60 or 7 x P60 if they have dependent children); Critical Illness Cover and Group Income Protection
• Child Care Voucher Scheme
• Cycle to Work Scheme
• BUPA Cash Plans for individual and dependent children
• Loyalty Bonus - £100 is paid for the first full year completed with the Company (January to February), this is then increased by £25 for each subsequent year, e.g.: 3 years’ service would receive £150 – this is subject to tax and is normally paid in the December pay run

Key words: Crane engineer, Electrician, tower crane, mobile crane, plant fitter, construction machinery, mobile engineer, service engineer

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