IT Service Management Analyst

Recruiter
Gi Group
Location
Northampton
Posted
06 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time

IT Service Management Analyst.

Hours: 35 hours, Monday - Friday
Location: Northampton
Salary: Competitive (with benefits)

Purpose of the Role:

My client has an opportunity for a candidate to cover a number of the Service Management disciplines including but not limited to Incident, Problem, Change, and IT Integration. This role will commence within the Problem and Change Team

You will:

- Drive Problem progression to meet agreed targets
- Drive Release & Change progression to meet agreed targets
- Assist to coordinate the progression of development, testing, implementation of high priority problems identified in the top ten to support the Fix Process
- Enforce adherence to Release & Change policy and procedures at all times
- Organise and Chair the Change Advisory Board Meetings & Release meetings as necessary
- Assist to coordinate the progression of development, testing, implementation RFCs
- Perform Proactive / Reactive Problem Management with an overall aim to reduce Incident rates and impact to Service
- Perform Post Change Assessments
- Enforce adherence to Problem Management policy and procedures at all times
- Organise and Chair the Problem Review Board Meetings
- Record and monitor risks identified for Problems for No fix / No solution

Knowledge, Skills and Experience:

- Working / Proficient knowledge of Microsoft Office, Word, Excel and PowerPoint.
-Experience or involvement in 1 of the following:
o Incident management
o Problem management
o Change & release management
o Service transition / integration

Desirable

- ITIL V3 Foundation Certification in IT Service Management
- ITIL Capability OSA (Operational Support Analysis) or ITIL Lifecycle Service Operation
- ITIL Capability RCV (Release Control & Validation) or ITIL Lifecycle in service Transition
- Experiencing using


This job was originally posted as www.totaljobs.com/job/80843643

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