IT Operations Analyst, IT Support – Desktop, AV, Applications

06 Apr 2018
20 Apr 2018
Contract Type
Full Time
IT Operations Analyst, IT Support – Desktop, AV, Applications

-Excellent opportunity for an IT Support/Operations analyst to join an exciting and well-known end user client.

-Very stable, end user organisation with distinguished career prospects and a lovely culture.

-Chance for a rounded, multi-faceted support engineer with experience across some of the following- Windows Desktop, Linux, Networking, Audio Visual.

Role/ Responsibilities

-The role will primarily encompass support of the front facing IT delivery including support, maintenance, and project delivery of Desktops, Applications, Audio Visual equipment to the staff.

-Broad knowledge of a range of technologies e.g. application delivery, networking, operating systems, and their capabilities and benefits.

-Evidenced ability of acting as an exemplar individual in terms of high performance within a multidisciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally.

-Understanding of information security and governance.

-Creative and Innovative approach to successfully providing a consistent, high quality operational service, challenging system and process that do not focus on the customer needs.

-Ability to evidence excellent communication, engagement, persuasion and influencing skills (verbal and written).

-Strong analytical skills, ability to be decisive and takes ownership of problems.

Business Requirements

-Requirement to participate in Response Team Rota as key part of Operations Centre responsibilities.

-Flexibility with regards to working hours and travel between sites.

-Professional and /or technical qualifications, e.g. PRINCE 2 /ITIL / CCNA / MCP or substantial, applied equivalent experience.

-Experience of maintaining, operating, troubleshooting Audio/Visual equipment.

-Experience of operating, developing AV management tools e.g. Crestron systems/Fusion etc.

-Scripting skills e.g. PowerShell

-Understanding of the importance of prioritising resources, experience of working with external 3rd party contracts, and delivering service against SLA’s and OLA’s

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