Service Manager

First Military Recruitment Ltd
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
JA321 – Service Manager - Fire & Security Industry

Location: Edinburgh

Salary: £Competitive plus package


We are recruiting currently for a Service Manager for our clients Fire & Security Business. The successful Service Manager will work as part of a strong team to deliver the highest possible customer service to their clients and will report to the Operations Manager. The successful Service Manager will have a strong fire & security engineering background and a proven managerial track record in the industry.

Key Responsibilities:

* All contract PPM and reactive call delivery are fully compliant with the relevant industry standards
* Carry out engineer audits on a regular basis
* Ensure that response, repair and maintenance are met in accordance with SLA’s/KPI’s.
* Day to Day Management of technicians / engineers
* Review and schedule works on a day to day basis
* Control the allocation of all service works to include continual performance review, meeting operational targets and development of the team.
* Mentor and develop the members of your team and carry out staff appraisals
* Monitor performance
* Recruitment of staff
* Arrange and attend regular client meeting to discuss service delivery
* Liaise and collaborate with other departments including Finance, Co-ordination, Purchasing, HR, Estimating, etc
* Carry out disciplinary hearings or investigations as required
* Review outstanding works daily and prioritising where required to increase revenue
* Providing support to the Operations Manager as requested
* Personal diary management
* Review Field Engineering Vehicle Stock Levels and amend where necessary.
* Ensure targets are met on a monthly basis.
* Develop organic growth and opportunities with existing contracted clients
* Ensure that all SPIE UK areas of responsibility are in compliance with statutory legal requirements in relation to fire, health & safety, environmental.
* Create reports for clients and senior management

Skills & Experience:

* Relevant experience within a service delivery / customer care environment
* Experience in working with senior management
* Experience in supply chain management;
* Health, Safety and Environment management
* Articulate with strong customer service skills
* Resourceful and organised, with the ability to multi-task and work well under pressure
* Comfortable working in a fast paced environment
* Excellent communication skills

The above list of job duties are not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post

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