IT Support Engineer

Shorterm Group
London (Greater)
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Job Role

Job Title: IT Support Engineer

Summary of Role:

An opportunity to join our growing team, in an exciting company that is growing year on year!

This role sits within Shorterm’s internal IT Team. This role is a combination of network administration and user support. As the IT Team is small in size all members of the team must be able to deal with a range of support needs from infrastructure to applications.

Role Description and Responsibilities:

• Provide hardware, software and application user support
• Perform installation and physical moves of equipment as required
• Provide on-going applications support and administration for business critical applications
• Undertake on-going network infrastructure administration tasks and performance monitoring
• Ensure that all Shorterm data is fully protected from virus attack at all times and fully backed up on a daily basis.
• Administer network security and Internet / email content filtering applications to ensure network security is maintained at all times.
• Undertake necessary hardware and software installation and configuration as required.
• Ensure that all disaster recovery arrangements are working effectively at all times

Skills Required:

• MS Windows Server 2008R2 / 2012 – AD, DNS, DHCP, GPMC
• MS Windows 7 / 10 Professional and MS Office 2010
• MS Exchange 2010
• LAN / WAN / VPN / MPLS experience
• MS SQL Server 2008R2 administration

Role Attributes:

• Technical ability
• Problem solving and ability to find solutions
• Team working
• Commitment

Candidate Profile:

Minimum three years commercial IT experience working in a medium sized organisation in an IT support role. Needs to be keen to learn and be willing to get involved in all aspects of delivering our IT service. Needs to have a ‘can do’ attitude. Needs to have own car and be able to travel between Shorterm’s office on an as needed basis.


Will be offered based on experience and relevance to the role.

Opportunities for Growth:

Expansion of your IT technical knowledge in areas such as virtualisation (SANs / VMware) and IP telephony integration (Swyx). Opportunities to expand into network administration and application support activities

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