Internal Sales Engineer

Recruiter
ESS Holdings
Location
Edinburgh
Posted
06 Apr 2018
Closes
14 May 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
INTERNAL SALES ENGINEER
LOCATION – GLENROTHES
SALARY - £28 - £30k PER ANNUM (DoE) PLUS PERFORMANCE RELATED BONUS & BENEFITS

Founded in 1984, ESS Holding’s Client is an established supplier of instrumentation sales, electrical and instrumentation project management, system integration for industrial and process control. With their head offices in Glenrothes, they have successfully and continually expanding their customer base, industry knowledge and expertise in a global market.

Due to Our Clients continued growth plans, they currently seek an Internal Sales Engineer to be based on site in G|lenrothes

JOB SUMMARY:
As Internal Sales Engineer you will be required to providing sales support to customers.

MAIN RESPONSIBILITIES:
* Handle incoming customer inquiries by telephone and email
* Prequalify customers’ technical and commercial requirements
* Produce clear and accurate quotations
* Follow up open opportunities with customers to negotiate quotation and close sale
* Prioritize workload and self-manage activities whilst keeping management informed
* Work closely with all departments to develop and improve customer performance
* Carry out contract review to ensure accurate processing of orders
* Own and manage customer accounts including database maintenance and adherence to credit control procedures

ADDITIONAL RESPONSIBILITIES:
* Liaise with Product Specialists and Industry Managers for complex applications
* Identify cross-selling opportunities and communicate with service and solutions to develop integrated offering and expand the sale
* Maintain an understanding of the business including specific industry segments
* Commit to customers and colleagues: be realistic, be there, build trust, think ahead, communicate, and make their day.
* Take ownership of complaints, returns, and other issues affecting customer satisfaction
* Work to the company Quality Procedures

QUALIFICATIONS:
Ideally educated to Degree level – technical degree or equivalent relevant industry qualification.
Must have English Language and Maths GCSE

EXPERIENCE:
Previous work experience in the process industry or with instrumentation is essential. You will ideally have a minimum of one-years’ experience within Engineering Sales.

SPECIFIC APTITUDE/SKILL REQUIRED:
* Good communication skills and telephone manner
* Excellent interpersonal skills and a high regard for exceptional customer service
* Computer literate
* Ability to multi-task
* Ability to work under pressure
* Must be able to work as a team member and also as an individual
* Prioritize and organizing own work
* Able to make decisions in absence of manager
* Consultative selling approach

In return Our Client is offering a permanent role with the security of working for a growing, privately owned, company. You will be offered a competitive salary and bonus package, coupled with a wide range of training opportunities. For further information regarding this role, please contact Sara Zorriasatein or apply via our website.
This job was originally posted as www.totaljobs.com/job/80833899

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