IT Service Desk Apprenticeship

London (Greater)
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
IT Service Desk Apprenticeship

Salary: £14,325 Per Annum, Plus great benefits

Shifts: Full Time – Monday to Friday

Manpower is recruiting for an IT Service Desk Apprentice on behalf of our client located in Central London. The role is a 2 year fixed term apprenticeship, and based within the Public Sector.


You will provide high-quality customer service, technical advice and support alongside the service desk team. Operate effectively and work to Service Desk Operational Level Agreements (OLAs) and comply with best practice. Day-to-day tasks will include:-

Handle the day-to-day work that is generated by telephone calls, via the service portal and face-to-face employees to the IT Service Desk, providing an efficient, effective and customer focused service to stakeholders.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLA).
Log all calls received in a timely and accurate manner in accordance with IT Service Desk procedure.
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance and sharing information with customers.
Knowledge of Microsoft computer applications including Excel and Word.
A good standard of verbal and written communication skills, including the ability to communicate with a range of audiences.
Travel will be required to the Birmingham office on a monthly basis.THE APPRENTICE:

Have an understanding of IT
Have the ability to communicate well both in person and on the telephone
Have the ability to work as part of a team
Ideally have A* - C grades in GCSE Maths and English, Functional Skills at level 2 or equivalent in Maths, English and ICT.This apprenticeship opportunity is supported with a Level 2-4 IT qualification. Upon successful completion of the apprenticeship, candidates may have the opportunity to apply for a permanent position within the company.

Contact: Alison Flint, Manpower St Albans, , (Apply online only)

**Please ensure documents are sent in a word format**

Key Words for search

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