Italian Speaking Credit Collection Exec

Recruiter
Adecco
Location
London (Greater)
Posted
13 Apr 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Italian Speaking Credit Collection Executive
£22-24k Salary + Commission
Based - Hammersmith, West London W6
Mon - Fri 9am - 5.30pm
Immediate start
Experience within Debt Management Collection preferred

Purpose
Minimises financial risks and losses to the company as a result of overdue customer payments. Wherever possible reactivates customers with individual payment plans to overcome short term changes in personal circumstances. At all times seeks to identify, retain and promote otherwise productive customer relationships

Duties:
Uses any and all available permissible means to establish contact with customers with outstanding debts

Communicates with customers as necessary using telephone, email, SMS or written correspondence to remind of their overdue payments

Negotiates payment of outstanding debts and as necessary and appropriate agrees and manages individual payment plans

Ensures all debtor communication and interaction is discharged in a professional manner and in accordance with company policy and applicable laws

Works diligently to achieve SLA’s as agreed from time to time and to carry out other tasks as directed by the line manager

Communicates with all other departments and team members, providing information and assistance as necessary to support the overall aims and objectives of the business
Uses designated IT systems as directed for the recording, management and reporting of credit collection cases

Skills & Requirements
Listening: When speaking to a customer with an overdue payment, it is important to listen to why it is overdue. This will help you to determine a suitable solution

Negotiation: Working with customers to agree a payment plan, or outright repayment of a debt requires good negotiation skills

Communication: You will spend much of your time on the phone talking with customers. Being a good and confident communicator is vital

Business Development: Every interaction with a customer is an opportunity to develop the relationship. Some experience of tele-sales would be an advantage

Persistence: Some customers in debt do not wish to be found or may not be responsive when contacted. Successful Credit Collection Agents rarely take no for an answer

Qualifications
2-3 years relevant experience in ‘soft’ debt collection

We are a recruitment agency and an equal opportunity employer

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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