Motor Claims Recoveries Handler

Recruiter
Acclaim Resourcing
Location
Manchester
Posted
08 Apr 2018
Closes
20 Apr 2018
Sector
Legal
Contract Type
Permanent
Hours
Full Time
Our client a fantastic organisation working within the Legal sphere are currently seeking a Collections handler to join their Motor Claims Team.

The role:

? To handle own caseload of pre-litigation credit hire and repair debt claims in relation to credit services.
? Promote the corporate image of the Company and the Company's clients through the provision of the
highest level of service quality at all times.

? To efficiently chase outstanding debts by telephone, fax, letter and email.
? Proactively manage caseload.
? To follow the process flow throughout the lifecycle of the claim.
? Accurately maintain records of customer contact and diarising follow up contact.
? Accurately deal and liaise with other internal departments on any associated queries raised.
? Liaise with other departments and employees as appropriate to ensure the efficiency of the recovery
process.
? Develop good working relations with all contacts in order to meet customer and regulatory
requirements.
? Achieve department/personal SLA's and targets.

The person:

Essential
? Experience running own caseload (self-supporting) and working to deadlines.
? Relevant up to date legal knowledge.
? Well organised and able to work with minimal supervision.
? A minimum of 6 months previous experience of working within the insurance industry environment.
? Persuasive communicator and negotiator - able to deal with awkward situations in a calm and friendly
manner.
? A positive and self-confident approach displaying composure under pressure when dealing with third
parties and customers as representatives of the Company.
? Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of
Accidents Happen outlay.
Desirable
? The ability to recognise and deal with problematic claims and or refer them to more senior members of
staff for appropriate action.
? Understanding of ABI GTA
? Understanding of hire rates

Please apply with an up to date CV for more information on this exciting opportunity

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