3rd Line Support Engineer – Stockport £46K

Recruiter
Adria Solutions Ltd
Location
Stockport
Posted
15 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Support Engineer – Stockport £46K. Our client based near Stockport, Cheshire is currently looking for a skilled 3rd Line Support Engineer. You will be working for a growing organisation with the following responsibilities:
• Managing the Information Technology infrastructure estate, ensuring high levels of availability and system performance.
• Implementing change in a robust and secure manner in a highly virtualised environment.
• Provide technical support for all existing and new technology used within the Group
• Implement, develop and support the desktop, server, SAN and software infrastructure estate
• Identify areas for improvement within supported systems by the proactive analysis of incident root causes
• Maintain and improve technical knowledge of internal systems and the technical marketplace in which these operate
• Act as a technical escalation point for 1st and 2nd line team members in order to resolve incidents and provide resolution
• Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
• Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
• Provide technical knowledge, expertise and consultancy on infrastructure project work
• Analyse incident trend information to drive change to processes, procedures, systems and services within the Infrastructure team •
• This role would suit an enthusiastic Technician, who is keen to work on cutting edge projects, interfacing with all areas of our business.

Technical skills and experience:
• Experience of working in an enterprise environment
• Advanced knowledge of VMware vSphere & Hyper V
• Advanced knowledge of key infrastructure platforms and tools: Active Directory, Exchange 2016, Microsoft Terminal Services, VDI, Microsoft Server 2012/2016, Office 365
• Experience of MS SharePoint 2013
• Strong working knowledge of System Centre 2012 including Operations and Virtual Machine Manager & Configuration Manager
• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS • Strong interpersonal skills
• Advanced knowledge/experience of IT systems – delivery, maintenance and support • Strong understanding of ISS and Application Web Services & Group Policy
• MCSE qualified
• VMWare and/or Hyper V Certification Desirable experience
• ITIL qualified
• Experience of Cisco UCS hardware (preferred)

3rd Line Support Engineer – Stockport £46K

If you are interested in this position, please send your CV or call (Apply online only) for more information.

3rd Line Support Engineer – Stockport £46K

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