Customer Service Advisor

13 Apr 2018
20 Apr 2018
Contract Type
Full Time
We are delighted to be looking for Customer Service Advisors for our client based in Forfar who is experiencing a period of significant growth. This position is full time and would suit someone with previous experience of insurance. You will be dealing with enquiries from new and existing customers regarding insurance policies and associated products. These enquiries will be via email and calls, as well as face-to–face means.

The main duties expected to be undertaken include:
• Developing and maintaining effective working relationships with customers
• Advising and reviewing insurance requirements for both new and existing customers
• Supporting the claims service and customers during insurance claims
• Maintaining customer policy records, including detailing any mid-term amendments
• Ensuring money collection and processing procedures are implemented and followed
• Dealing with incoming calls and emails, and redirecting them to the appropriate department when required
• Helping to achieve company targets through a comprehensive knowledge of company products and identification of cross selling opportunities
• Producing follow up correspondence for customers
• Providing administrative support to other departments of the company when required

The successful candidate must have:
• Strong communication skills, via face-to-face, telephone and email communications
• Excellent customer service skills
• Good computing skills, including confident use of all Microsoft packages and ability to learn in-house systems
• Ability to use own initiative and judgement to solve problems as they arise
• High attention to detail
• Strong numeracy skills
• Ability to deal with confidential information in a professional manner
• Ability to organise and prioritise own workload effectively
• Previous knowledge of insurance would be beneficial

If this sounds like the ideal role for you then please don’t hesitate to apply, or if you would prefer to have a more confidential chat about this role, please call Karyn on (Apply online only).
If this role isn’t quite what you are looking for but would still like to discuss how we can help you with your job search please give us a call on (Apply online only).

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

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