Parts Advisor

Clarke International
London (Greater)
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Reporting to the Service & Parts Manager, you will be joining a friendly and hardworking team, where you will be dealing with customers both on the phone and face to face, answering parts enquiries and processing orders in a fast paced, busy environment.

Main Responsibilities and Tasks:

• Processing orders for parts and components received by telephone, email and post
• Helping direct customers, dealers and other departments to identify the correct parts for their needs
• Assisting trade counter customers, dealing with the queries and processing retail sales orders from picking to sale
• General upkeep of departmental administration, including, preparing pick notes, invoicing, preparing parts lists, filing etc.
• Where required, provide cover in the parts picking, despatch and stores areas
• Any other reasonable duties as required by management

Competencies / Attributes:

• Ideally you will be an experienced Parts advisor with customer service skills
• Ideally you will have some experience in power tools /electrical equipment hire with a mechanical / electrical / engineering aptitude or have worked in the motor industry where you possess knowledge of car parts
• Able to work on your own or as part of a team with good self-motivation
• Attention to detail and the ability to look after customers in a professional, friendly and effective manner
• Excellent written and oral communication skills.
• Be computer literate and proficient with Microsoft Office software.

• Salary dependent on experience
• 20 days Holiday plus UK Bank Holidays
• Pension
• Life Assurance
• Yearly Salary Review and Bonuses

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