Product Analyst and System Consultant

15 Apr 2018
20 Apr 2018
Contract Type
Full Time
Care Futures are working with a market leading forward thinking public sector software company looking for a Product Analyst and System Consultant.

The product analyst will be supporting the development, design, implementation of company software in public sector environments. The applications are web based workflow solutions that include mobile apps and customer portals that provide a modern and intuitive user interface to support both professional and public users of the service.

Assisting in defining software requirements and design
Assisting customers in assessing how company software can be tailored to match their service needs
Assisting customers to convert this to configuration settings within company systems
Undertaking software configuration to participate in the process of building and releasing software to customers
Answering queries from Customers with regard to configuration and form design/build
Configuring the company software for customers
Creating/updating documentation
Participating in product design reviews to provide input on functional requirements and product designs
Providing feedback and recommendations to developers on software usability and functionality
Collaborating with customers and field staff to evaluate or diagnose problems and recommend potential solutions
Reviewing software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Person Spec
An understanding of adults/childrens/education services in local government
Excellent communication skills, both written and verbal
Ability to manage a complex caseload, ensuring that deadlines are met
Persuasive and credible in a customer liaison context
Self-motivated/good organisational skills
Strong ICT skills - Including configuration
To work as part of a team for the overall benefit of the business
To have the ability to work to tight deadlines under pressure
Ability to recognise, analyse and solve issues

Should this exciting opportunity be of interest please do not hesitate in your application!

Contact James Brennan on (Apply online only) or at james.brennan[at](url removed) for further information

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