Senior Customer Claims Handler Motor PI

08 Apr 2018
20 Apr 2018
Contract Type
Full Time
About Us:

Here at Allianz UK, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. We’re passionate about helping our customers and employees move on and up in life and business.
We nurture and invest in talent to ensure that great people build great careers with us. There’s a variety of different career opportunities which enable people to fulfil their potential and we provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation. Other prestigious industry awards we have won include General Insurer of the Decade at the British Insurance Awards 2014.

Job Description:

This is an exciting opportunity to join the Motor Personal Injury team in Milton Keynes as a Senior Customer Claims Handler. You will investigate, negotiate and settle claims within agreed authority levels in accordance with company and regulatory requirements whilst providing a high standard of customer service. You will be dealing with referrals from other team members by adopting a coaching style in the referral process, allowing them to work above their authority, under guidance.

As a Senior Customer Claims Handler, you will be liaising with Underwriters to ensure proper interpretation and application of policy wordings and appropriate knowledge transfer. You will be proactively working on your own personal caseloads to achieve efficient and competitive settlements whilst ensuring that all claims are properly reserved and that unpursued claims are settled in accordance with settlement guidelines.

You will also be responsible for working closely with the local Claims Management team and our Head Office to ensure the highest possible standard of claims settlement and claims cost containment is achieved at all times. You'll also be assisting the Team Leader in the undertaking of audits to identify and act upon development needs with a view to minimise leakage and achieve the Claims Handling Centre targets.

Skills & Experience:

Previous motor claims handling and personal injury experience is essential. Full technical training will be provided for the use of Allianz's IT claims systems and internal processes.

You will have a 'can do' attitude and a flexible approach with the ability to work to daily, weekly and monthly targets and able to demonstrate that you are a team player.

Additional Requirements:

At Allianz, we welcome applications from everyone, regardless of your background or needs. If you need assistance with making your application please contact us at: hr-

For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us

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