IT Field Support Engineer

Essential Employment
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Job Title: IT Field Support Engineer

Reference: 301620

Location: Trowbridge (BA14)

Pay: £15.63ph

Type: Temporary until July 2018

Hours: Full time (37 hours per week)

· Responsible for the desk side support of existing services (software and hardware) following a reported incident or service request that cannot be resolved remotely. This will require balancing the competing priorities of existing and evolving business needs, whilst achieving maximum optimisation of application functionality.

· Software issues may be resolved by providing expert technical advice or training to users about specific application functionality, correct operation or constraints, by devising work-arounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements - often in close collaboration with multi skilled Engineers and the core support and 3rd level engineers

· Field customer calls from across service lines and locations within Wiltshire and partner sites, troubleshoot, document and resolve IT related issues based on solutions found in the Service Desk knowledge bases and efficiently process service requests, to ensure that corporate IT and communications systems remain functioning as smoothly as possible in line with business requirements. This requires a broad technical knowledge across ICT.

· Provides support to assist in troubleshooting user/customer related incidents/concerns, escalating calls to the Field Support Team Lead using predefined procedures where the resolution falls outside agreed targets

· Installs and removes software and hardware

· Diagnose and repair hardware faults and computer related peripherals

· Maintains the confidentiality of sensitive data, whether held electronically or in hard copy, and promptly reports all breaches, or potential breaches, of our Information Security Policy to the Information Assurance Team

· All work to be carried out and documented in accordance with required standards, methods and procedures

· Provide advice, support and guidance to the service departments and ICT Project Teams and assist in the smooth transition of new services into support.

· Make recommendations about how to overcome application and security issues that could adversely affect the delivery of services.

Essential Employment is acting as an Employment Business in relation to this vacancy.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us if we are able to take your CV forward to the next stage

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