Customer Support Manager

Clearwell Mobility
Burgess Hill
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
This permanent role is full time, 8.45am – 5.15pm Mon-Fri (37.5hrs per week). Benefits include 20 days annual leave plus all bank holidays and an attendance bonus. Uniform will be provided as well as staff discount from day one.

We're looking for a highly organised and flexible Engineering Co-ordinator to lead our Engineering team based at our head office in Burgess Hill, West Sussex.

You'll be the first point of contact for customers having difficulties with their mobility products. Once customer details are logged on to our internal intranet, you will be responsible for categorising and allocating suitable engineers to visit the customer. Following the initial visit, you'll organise any follow up needed including the procurement of parts or preparation of repair estimates to send to customers.

An important aspect of the role will be managing the in-life experience for our Motability customers. This involves liaising with Motability, organising servicing, repairs and insurance claims and ensuring we achieve our customer satisfaction scores.

Other aspects of the role include:

Preparing weekly reports of engineering calls, warranty repairs and monitoring response targets

Managing scooter trade-ins received ensuring scooters are serviced and ready for sale

Maintaining technical files of illustrated parts breakdowns and safety bulletins

You'll need to have great communication skills and the patience to deal with mainly elderly and disabled customers. You'll need to organise your own workload and have a good attention for detail.

The successful candidate will have experience with co-ordinating a small team of engineers for a small to medium size company, and experience using Microsoft Office, and web Outlook.

Please note that only successful candidates will be contacted

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