Delivery Manager

Recruiter
Robert Walters
Location
Swindon
Posted
08 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
A market leading parcel delivery company is recruiting a Delivery Manager to join their Swindon operation. Paying up to £25500 with company car and an annual bonus of up to £6k.

A market leading parcel delivery company is recruiting a Delivery Manager to join their Swindon operation. Paying up to £25500 with company car and an annual bonus of up to £6k.

Delivery Manager Responsibilities:

* Responsible for service performance with self -employed couriers
* Ensure that the business and customer expectations are met by driving an excellent customer experience
* Conducting regular service reviews
* Keeping enquiries to a minimum through driving exceptional customer experience
* Responsible for Interviewing, selecting and onboarding couriers that fit the courier profile
* Ensure that all new couriers are trained on process and equipment
* Couriers are aware of required SLAs and requirements.
* Responsible for cost to serve including courier fees and negotiations
* Responsible for Service performance in nominated Sub Depots
* Provide professional advice and guidance to the self-employed courier especially during their induction period

The ideal applicant will have the following attributes:

* Previous people-management experience with a particular emphasis on support, motivation and being the main conduit for issue resolution
* Experience in interviewing and recruitment decision making.
* Problem solving and planning effective contingencies and solutions.
* Negotiation of courier round rates, in line with business requirements
* Proven relationship management and excellent communication skills both written and verbal.
* Exceptional Customer service experience
* Experience at working in a logistics environment

The company you will be working for is a market leading parcel delivery company who has being going through a period of substantial growth. An amazing opportunity for a career driven Delivery Manager in the Swindon area

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