Lounge Manager (Multilingual Chinese, Arabic or Russian)

Recruiter
In Job UK&IrelandLondon
Location
London (Greater)
Posted
08 Apr 2018
Closes
20 Apr 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
We currently have a new and exciting opportunity as we are looking for a

Lounge Manager (Multilingual Chinese, Arabic or Russian)

To start up a new VIP lounge for a prestige luxury company based in heart of London. The right candidate will have a passion for service, management and a keen eye for business opportunities. As a Lounge Manager will be responsible for the achievement of the Lounge establishment and will directly manage the day to day operational facets of the lounge, which includes managing a successful team of Lounge Executives. The expectation of this role is to drive continuous improvement in all areas and make changes where needed to exceed customer expectation and deliver exceptional service levels. The position will report to the Head of Operations and Compliance.

Responsibilities:

• Continuously seeking improvement of the Lounge and customer experience

• Provide efficient Refund Tax Free cheques, in compliance with country rules and internal guidelines

• Analyse travellers data and consolidated reporting to communicate main findings to retailers

• Support and maintain visual merchandising standards

• Maintain strong working relationships with Operations, Sales, Marketing and Merchants

• Overall responsibility of cash handling

• Maintain the client dashboard on an ongoing basis

• Create additional sales opportunities by promoting and suggesting other appropriate items

• Assist in meeting the company’s brand image

• Identify market trends that appeal to customers and communicate them with marketing and sales team

• Report monthly store performance including business trends Liaise with Central operational teams in Vienna/Bratislava/ Marketing etc

• Follow and execute safety and security procedures to ensure employee and customer safety

• Have a full understanding of our services and update this knowledge to the team

• Plan and deliver business rotas/daily planners to ensure the business is covered on key trading hours

• Ensure you and the team deliver luxury service at all times

• Ensure agreed sales processes, and all procedures and policies in the area of compliance are followed

Requirements:

• You must have a customer-centric attitude and enjoy interacting with different types of people and personalities.

• Requires strong principles for providing high levels of customer service

• Previous experience as a manager within premium/luxury business

• The ability to analyse trends and themes

• Fluent in English and at least one from Chinese, Arabic or Russian

• Strong interpersonal and relational skills

• Independent working after given guidelines

• Demonstrate high ethical standards

We offer:

• 30K to 35K basic salary depending on experience
• Annual bonus
• Gym Membership + Pension

In Job UK & Ireland is an equal opportunity employer

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