IT Technician

Lantmännen Unibake Milton Keynes
Milton Keynes
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Lantmännen is an agricultural cooperative and Northern Europe’s leader in agriculture, machinery, bioenergy and food products.

Owned by 25,000 Swedish farmers, we have 10,000 employees, operations in over 20 countries and revenues of SEK 40 billion.

We are organized in four sectors: Agriculture, Machinery, Energy, and Food. We also have a Real Estate company, and Group Functions within - for example - Finance, HR, Legal Affairs, Communication, and Supply Chain.

Main Purpose of Role
To provide first line helpdesk support to clients - assisting them with hardware and software problems via phone and email; Visit client sites to assist other technical staff; assist with the purchase of client equipment.

Key Accountabilities
•To provide 1st line technical support; answering support queries via phone and email;
•To support the service desk where needed with end user support requests;
•To maintain a high degree of customer service for all support queries and adhere to all service management principles;
•To take ownership of user problems including problems where the service desk has not handled the request correctly and be pro-active when dealing with user issues;
•To maintain a log of any software or hardware problems detected;

Skills, Knowledge and Experience
•Minimum of 1 years’ experience in a busy office environment;
•Previous Helpdesk (telephone support) experience essential;
•Excellent customer service skills and telephone manner;
•Ability to carry out specific tasks with minimum of supervision;
•Strong working knowledge of Microsoft based operating systems with emphasis on Windows 7, and Server 2003 / 2008;
•Some TCP/IP experience;

Person Specification
•A team player with a willingness to assist colleagues;
•Flexible ‘can do’ attitude;
•Ability to work to deadlines and follow instruction;
•Hard working and dedicated;
•Motivated and enthusiastic with a desire to learn;
•High customer focus;
•EU/UK Full driving licence essential

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