Support Engineer

Expiring today

TXM Recruit
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
TXM are currently working exclusively to recruit an ambitious Field Support Engineer for a company who manufacture and maintain simulators for the transportation sector.

You will be responsible for the analysis, diagnosis, repair and routine maintenance of production simulators at the customer’s sites around Reading and South West.

Tasks & Responsibilities
• Undertake support activities as part of an engineering project team.
• Depending on years of experience, provide assistance and supervision to graduate and junior staff.
• Depending on years of experience review the work of staff to ensure accuracy and compliance with completion criteria.
• Undertake tasks within allocated budget and timeframe
• Customer interaction to clarify technical issues as delegated by the Project Manager
• Ensure Customer SLA response times are met.
• Effective coordination with the various functions within the company in particular those that have direct effect on Support projects, such as manufacturing, warranty procurement TQM and finance. Provide support for Tendering, R & D, and Warranty as required.
• Participate in correspondence and meetings with customers to ensure the Company’s interest are maintained whilst fulfilling customer expectations
• Ensures that goods & services for assigned projects are procured in accordance with specified requirements relating to quantity & quality & are delivered in time to meet arranged schedules

Professional Competencies
• Hands on experience in a Windows support environment including PC hardware, device drivers, networking, software installation and scripting
• Working knowledge of databases & SQL, XML, IP Networks, Subnets and VPN’s
• Hands on experience with Serial Interfaces; RS232/422/485, Ethernet and current loop
• Demonstrated excellent customer management and ability to work independently on site under pressure
• Configuration management s/w such as Subversion or CVS, defect tracking tools such as Bugzilla highly desirable
• Experience with wiring harness design, build and debug highly desirable
• Experience in the installation of complex systems and cabling highly desirable
• Experience with remote software maintenance highly desirable
• Experience in workshop management desirable

If interested please apply to the role or give me a call on (Apply online only)

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