1st Line Support Engineer

Premier IT
12 Apr 2018
20 Apr 2018
Contract Type
Full Time
ROLE- 1st Line Support Engineer


TERM- Permanent

SALARY- £18,000- £21,000 per annum

My client are a software solutions company and they are now looking for a 1st line support engineer to join them and help support their software. As a 1st line support engineers you will be responsible for providing 1st line support to businesses in a professional and efficient manner, supporting hardware and software. You will be a key point of contact to ensure the smooth running of businesses.

The 1st Line Support Engineer will have the following attributes:

* Previous experience providing 1st line support is preferable
* Great communication on and off the phone
* Technically and analytically minded
* Ability to learn new software and technologies

As the 1st Line Support Engineer your main duties will include:

* Answer incoming calls to log and escalate correctly
* Resolve issues to the best of your ability
* Password and Account set up and resets
* Printer setups and configuration
* Supporting other colleagues within the team where needed

Benefits as the 1st Line Support Engineer include

* On the job training to increase your technical ability
* Future progression opportunities to move up in the company performing different IT roles
* 23 Days holiday
* Pension plan
* Free parking

If you are interested in this position, please apply with an up to date CV as soon as possible.

Premier are acting as an employment agency

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