Service Manager - Wales

Blackrock Search
St Asaph
15 Apr 2018
19 Apr 2018
Contract Type
Full Time
Service Manager
Location: Wales
Salary: £27,816 (Pension, Cycle to Work and more)
Start: Immediate

Our client is a Registered Charity based in North Wales who provide support in the home to Adults with Learning Difficulties.

You will report to the Head of Operations and be accountable to the Chief Executive.

The post holder will be responsible for ‘key’ houses and will have a thorough understanding of all Charities work so as to be able to respond to those houses in the absence of other Managers. The Manager will be required to effectively guide Teams to ensure users of our service live a full and active life in their own home, endorsing a person-centred approach. He/she must ensure the continuation of services to people who have disabilities or who are vulnerable, in keeping with the high standards set by Charities. The Manager will, at all times, act in a manner that respects the dignity of each person we support.

Main Duties/Responsibilities:

• To meet with potential service users and their advocates to discuss the type of service required and how best to deliver that service endorsing the person-centred approach.
• To ensure that services provided meet the needs of the service users and the agreed specification as defined by a properly constituted Service Delivery/Care Plan. Specifically take account of the well being, choices, needs and wishes of each service user, involving service users in their own plans and day to day decisions.
• To ensure Outcomes are positively achieved and monitored quarterly.
• To undertake planning for and monitor all relevant documentation including work and house based risk assessments, protocols, active support packages and behaviour support plans.
• To coordinate rotas to ensure effective and efficient support is available for the people we support as per our contractual obligations.
• To participate in and oversee a system of record keeping relevant to the interest of those we support.
• To ensure that support staff understand and follow the instructions and recommendations given by those they support, their families, Doctors or other Health or Social Services officers.


• To oversee the recruitment and appointment of support staff, ensuring that satisfactory references are received.
• To ensure that appropriate and adequate training is provided for support staff, commencing with the induction framework.
• To ensure support staff adhere to the Care Council for Wales, Code of practice.
• In accordance with policies and procedures to provide support to staff through chairing team meetings, effective supervisions and annual appraisal sessions.
• To promote open communication systems for service users, families, advocates and support staff.
• To provide opportunities for support staff to make calculated and informed decisions about their work and practices.
• Provide advice and support to people on a day to day basis through informal/formal meetings, telephone, electronic methods and face to face.
• Undertake 1:1 supervisions and appraisals in line with company policies.
• To monitor staff development, maintain discipline and mediate between team members where necessary.
• Follow procedures and respond appropriately to any concerns, complaints or grievances.
• To undertake investigations in conjunction with either internal or external agencies following serious incidents or other areas of concern.
• Assess and discuss incidents and where necessary take immediate decisions/actions to manage/mitigate further health and safety and security of service user, staff and public.
• Ensure all absence is managed according to the Absence Management Policy.

Health and Safety:

• To monitor and maintain good standards of health and safety, acting as a role model in promoting health, safety and security in accordance with Charity and local authorities, policies and procedures.
• Ensure that appropriate accident and incident reports are completed in accordance with procedures.
• To participate in a 24 hour ‘on call’ rota when requested for all houses.
• Ensure on call ‘Incident reporting document’ is followed.


• To regularly audit financial records in accordance with the wishes of each person we support and other designated agencies.
• Follow Charity and Local Authority’s policies and procedures.

Quality of service:

• Quality Assurance-
• Continuously monitors quality and take effective action to address any issues and promote quality.
• To manage the community projects already in existence and, if appropriate, develop new care packages in partnership with Head of Operations and the Chief Executive Officer.

Working together:

• To represent the charity in external meetings wherever required.
• To represent the service user with external agencies supporting their best interests, health and well being
• Work in partnership with local authority to implement safeguarding procedures including but not solely DOLS and POVA
• To undertake person centred /annual reviews lead by the local authorities.
• To attend and participate in weekly managers’ meetings.
• To work effectively within a team of Managers and offer appropriate support and cover for holidays and sickness.
• Liaise with housing associations to facilitate project development or to resolve maintenance issues.
• Attend Trustee meetings as required.


• QCF/NVQ level
• To be registered with the Care Council for Wales and keep up to date training records.
• Promote the Care Council for Wales ‘Code of Practice for social care workers and employers of social care workers’.
• Ensure that confidentiality is maintained in accordance with legislation for all areas of the organisation.
• Participate in training events for self development, including Management and Leadership Development Training.
• Attend and contribute to own supervision and an annual appraisal of performance set by the Chief Executive.
• To carry out such further tasks as may from time to time be delegated by the Chief Executive Officer.

Performance Management:

• Work within performance management arrangements put in place within the company.
• Ensure that their teams comply with reporting requirements and timescales.
• Ensure that personal targets are met and outcomes delivered against agreed timescales.
• Provide relevant information to enable performance reporting across the organisation.

If you are interested in hearing more about this vacancy then please APPLY TODAY by simply clicking the "Apply Now" button below and we will contact you immediately

Similar jobs

Similar jobs