Italian Speaker IT Helpdesk Specialist

Recruiter
ABL Recruitment
Location
London (Greater)
Posted
14 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
Italian Speaker IT Helpdesk Support
Salary: 25,000 GBP to 30,000 GBP depending on experience
Location: Central London

We are looking for an IT savy and Customer Support centric candidate interested in a role in a permanent basis.
The ideal candidate should love to help people with any sort of IT issues, and will have the ability to communicate technical information, both verbal and written, to a wide range of end-users. You will be working on Windows 7 PC and notebook, iOS smartphone and tablet, video conferencing, printers, fax machines, etc. We require experience with:
- Windows 7 Pro, and Windows 10,
- Office 2013-2016 and Office 365
- Vidyo teleconference system
- Active Directory maintenance and Exchange 2010
- PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Familiar with Ethernet, TCP/IP and VPN
- File server knowledge

Within others, your main responsibilities will be:

- Handling Help desk escalations through tickets or phone
- Creating accounts and configuring hardware
- Following up on outstanding requests and ensuring timely resolution
- Supporting audio and video equipment in conference rooms
- Managing and monitoring internal assets to ensure accurate inventory records
- Managing local vendor or suppliers (mobile phones provider, printers maintenance, etc.)



This job was originally posted as www.totaljobs.com/job/80970376

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