Technical Support Engineer / Software Support / Application Support Analyst

Recruiter
IT Talent Solutions Ltd
Location
Berkshire
Posted
14 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer / Software Support / Application Support Analyst required for my client based in Bracknell, salary is approx. £25-32k + bonus + benefits You will be office based around 70% of the time, spending around 30% of the time working on client sites. This may involve overnight stays. Software skills • 5 years+ experience working in an Application\Software Support Environment. • Experience working with Windows Operating Systems, including XP, Win 7, Win 8, Windows Server 2012 and be able to configure PCs and Servers • Strong analytical skills to carry out root cause analysis on bespoke applications or MS Operating Systems. • Remote support experience, preferably VNC • Microsoft SQL Server Experience with Transact - SQL. • Networking Experience, as minimum CompTIA N+ level or similar. • Be able to build and troubleshoot desktop computers and peripherals. • Working knowledge of networking infrastructure, cabling, electrical schematics and electromechanical equipment. • Experience in electrical and electromechanical testing. Responsibilities • Reporting to a Service Delivery Manager closely liaising with a Technical Lead, analysing incidents and investigating root cause of problems. • Routine system maintenance and server checks to ensure system is in correct working order and applying software fixes and updates. • Testing and configuration of new systems • Completion and ongoing management of technical documentation. • Identifying faults both remotely and at sites. Must be clearable to UK Government Security Clearance (SC) level. Eligible to work in the UK with full driving license and geographically mobile.

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