Senior Operations Specialist, Guildford, 35 000£ – 40 000£ - IT Sector (Microsoft Partner)
Senior Operations Specialist, Guildford, 35 000£ – 40 000£ - IT Sector (Microsoft Partner) Role: My client is looking for a Senior Operations Specialist. You will be working with customers, helping them and guiding them through their issues. Your particular focus will be to proactively plan and deliver the operations builds of the internal network and environment. Company: My client is an IT Consultancy that provides solutions to the Membership sector. They implement solutions within Microsoft Dynamics CRM as well as develop their solutions. This is certainly a fantastic time to join such an expanding and leading company. Responsibilities: Provide support and assistance to the entire company team on IT relates issues Maintain the internal development environments Manage and prioritize multiple incidents Maintain internal ticketing information to reflect full customer interaction history Plan, manage and deliver customer releases Experience: We are looking for applicants to have the following: A degree in an IT related discipline or a relevant experience to have gained similar knowledge 2+ years of experience in an Operations/ networking/ hardware support within an applications environment Excellent interpersonal skills able to develop and maintain rapport, empathy and relationships with customers externally and internally. Demonstrating a critical thinking and analysis to resolve issues Being able to manage multiple workloads within critical time and Able to manage own work priorities Opportunity: This is a fantastic opportunity for a person that desires a career in the IT sector. My client develops their own product and you will certainly be supporting the latest Microsoft Technologies. They offer excellent training and amazing career progression. You will be working within a friendly, enthusiastic and supporting team.