Service Desk Team Lead
Service Desk Team Lead My client are looking for an experienced Service Desk Team Leader to join their established team. The successful applicant will have demonstrable experience of leading teams of service desk analysts, ensuring customer requirements are met in terms of prioritising, escalating and resolving incidents and requests. This role will involve leading a 24x7x365 support team, ensuring the quality of service delivery and tracking incident resolution to meet SLAs. Previous experience working as a service desk analyst and a good understanding of Cisco, Microsoft, VMware, Active Directory and Exchange issues are all essential for this role. The right candidate will be able to demonstrate solid management and leadership skills, with the ability to effective lead a technical team, prioritise and allocate issues and monitor resolution. This role presents the opportunity to progress and grow your career in a successful and dynamic organisation. Keywords: Service Desk Team Lead, Service Desk Management, Team Lead, 1st Line Team Lead, Service Improvement, SLAs, Microsoft, Cisco, Active Directory, Exchange.