Underwriter (1678)

Recruiter
ECCLESIASTICAL INSURANCE GROUP PLC
Location
Gloucestershire
Posted
14 Apr 2018
Closes
23 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Location: Gloucester Salary: Commensurate with experience plus a good range of benefits Duration: Permanent Hours: 35 hours a week, Monday to Friday About the role This is a great opportunity for someone who is looking to progress within the Insurance Industry in a varied role. You will be offered a tailored training programme designed to enable you to progress and develop within the organisation and achieve professional qualifications. The purpose of this role is to deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. Key accountabilities: Plan, prioritise and manage workload in order to deliver exceptional customer service. Use the appropriate method of communication (telephone, face to face, email and post) to support and maintain a high quality service to our Customers and Business Partners. Act on individual action plans within agreed deadlines to improve own performance. Understand and operate within regulatory framework and identify and escalate any risks to the business. Act as an Ambassador for the business area by identifying complaints and acting upon them in line with company policy. Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (in-house training, CII, CPD). Essential knowledge, skills and experience: Positive, enthusiastic and flexible in approach. Cert CII qualified or commitment to achieve CII qualification within an agreed timescale. Experience of delivering exceptional customer service. Appropriate IT skills. Strong verbal communication skills. 3 A-Level results or equivalent. Desirable: Experience in an Underwriting role/environment

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