IT Support Lead

Michael Page Technology
London (Greater)
14 Apr 2018
18 Apr 2018
Contract Type
Full Time

The role of the IT Support Lead will be to manage the London office. This role will be a mixture of IT Support and Vendor Management. Ideal candidate must come from a small IT team where they have full exposure.

Client Details

Global Media firm based in the heart of East End London, Shoreditch. The role will be reporting into the Global Head of IT who is based Oversees. Ideal candidate must be able to work independently.


IT Support Lead:

  • Logging and troubleshooting level 1, 2 & 3 incidents for desktop, server and networking incidents
  • Managing any escalations to the third party vendors or infrastructure team
  • Senior Stakeholder management
  • Following technology process and procedures
  • Assisting with any project work undertaken onsite including hardware and software as rollouts
  • Regular auditing of site infrastructure to ensure operational availability
  • Completing operational activities including backups, test restores and health checks
  • Contributing to monthly reporting and identifying recurring issues
  • Contributing to continual service improvement within the environment
  • Providing IT induction training to new employees in line with IT policy
  • Updating site documentation and IT policies where required
  • Maintaining site facilities including studio security, cabling and cabinets
  • Consulting with IT Department and vendor partners
  • After-hours and on call support


IT Support Lead:

  • Desktop Support Dell, HP and other vendors
  • Active Directory
  • Office 365
  • Storage & Backup Applications
  • Microsoft Server 2008/2012
  • Cloud Applications & Services
  • Virtualised Servers
  • Networking

Job Offer

IT Support Lead:

£35,000 + £40,000 + Bonus + Benefits

This job was originally posted as

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