Helpdesk Support Analyst

Recruiter
Remit Resources
Location
Norwich
Posted
14 Apr 2018
Closes
14 May 2018
Contract Type
Permanent
Hours
Full Time
We need a talented Helpdesk Support Analyst for this Norwich based organisation. This helpdesk support job is on a rolling monthly contract, likely to be for a minimum 3 months.

You will be taking 1st Line Helpdesk support calls from users and logging the incidents in their helpdesk application. You are responsible for resolving a large proportion of the helpdesk calls logged and where appropriate passing the calls on to the relevant technical support teams.

The right person for this Helpdesk Support job is likely to have a good mix of:

• Strong understanding of ITIL
• Good Customer Service skills
• Excellent telephone manner
• Citrix experience (from a support perspective, not server side)
• MS OS and Office products
• Good team player
• Experience of working on a Helpdesk

This helpdesk support job is on a rolling monthly contract, likely to be for a minimum 3 months

To discuss this role in detail please send your CV to Biagio Gizzi at Remit Resources ASAP

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